Delivery is £3.99 anywhere in the UK and FREE for orders over £50.
As a consumer, you can return your order for a full refund as long as you can tick a few boxes.
The item(s) you want to return are unused and still in perfect condition*
You've let us know you want to send your order back within 14 days of receiving it
You post the order back to us within 14 days of you telling us you want to return it
You are the person that placed the order with us. If it was a gift, I'm afraid you'll have to go through them!
Please note that items are returned to us at your own cost, and we recommend you use a registered postal service for your protection. This is free - just ask for a Proof of Postage at the Post Office.
You don't need a reason to return your order to us, this is completely within your rights as a 'distance buyer'.
* Unfortunately, items like bones and chews cannot be returned for hygiene reasons.
Oh no! We package everything up very carefully but realise this sometimes does happen. Please let us know and we will be able to either arrange a replacement or refund.