Just Dogs

Customer testimonials

Customer satisfaction is a top priority for Just Dogs.  We aim to provide a first class service to all of our customers and pride ourselves on having loyal customers who have taken the time to provide us with some fantastic feedback.  Should you have any feedback regarding your shopping experience with Just Dogs we would love to hear from you (whether it be positive or negative any feedback is welcomed as it always allows us to understand if we are meeting our customers needs and expectations).  Call on 0131 332 0899 or e-mail us at info@justdogsshop.co.uk.

Here is a snapshot of feedback from  some  of our happy customers:

"Thank you so much for the help today, I can see why all the testimonials are so positive on the website!!" Emma (29/07/06)

"We have receently ordered a couple of beds from you and just wanted to say thank you very much for the treat inside and also how quickly we received the products. The treat was a very nice thought and made us feel like valued customers.  I have attached a couple of photos of our dogs - Scooby - on Bournemouth beach and Ralph in a field! They love their new beds and of course the treat! Unfortunately I havent got any photos with them on the beds yet.  We will certainly be using your company again.  Kind regards, Helen (28/05/10)"

"Hi Gemma, Just to say thanks for a friendly, fast service, my order arrived in less than 24 hours. I will definately be buying from you again ! Once Again, Thank You, Jean Turnbull" (07/05/10)

"Hi Gemma, Thank you so much for all your help and fabulous service! Very pleasedwith all the items, and especially the complimentary chew!! Do you sell those on your website? They are amazing!! I have already added Just Dogs Shop to my favourites. Have a great weekend! Many thanks and kind regards (A very happy), Tess" (07/05/10)

"Hiya, Thank you so much. This product is brilliant. I made the mistake of ordering tags somewhere else and both broke within a week while the one I ordered a year ago from you is still going strong, only with my old number on it. Thank you, Niki " (01/05/10) Regarding Red Dingo ID Tags

"Hi Gemma, My order has just arrived on my desk.  The service I receive from you is first class every time regardless of the size of my order.  Thank you again, Audrey (& Bryn) x" (30/04/10)

"Hi Gemma, bed arrived today and despite needing 24 hours to plump up Max unfortunately is not good at telling the time and launched straight into it. he loves it and its great, thank you, Kind regards, Julie" (16/04/10)

Hi Gemma, I finally picked up the coat today, it fits perfect and Barney loves it.  Thank you so much for all your help.  I'll definitely be using your site again.  Kindest Regards, Andrea" (30/03/10)

"Hi, It's just arrived.  Thanks so much for your fantastic customer service I'll definitely order from you again :)  Barney loved his chew, Rachel" (29/03/10)

"Hi Gemma, Thanks very much for the lovely collar - its perfect.  Also you are to be congratulated on your  exceptional service - a very rare thing in this day and age! Kindest regards, Julie" (12/03/10) 

"Hi, Just to thank you for my two dog tags from Red Dingo. I received them yesterday, and was very pleased with the quick delivery. The tags are lovely. What an improvement on the normal dog tags I usually buy. They are heavy, beautifully engraved, and I love the decorative fronts. They are such good quality, and I am so impressed. I have shown them off already to some "doggie" friends. I never write testimonials unless whatever I have purchased is of top quality, so it is thoroughly deserved.Many thanks, Kind Regards, Clare, Loki and Jazz too!" (07/03/10)

"Just a quick message to thank you for my 2 collars which arrived today.  I am very pleased with them and with your prompt delivery. I hope to send you a photo with my 2 dogs wearing their collars, soon.Regards, Marion" (17/02/10)

"Gemma, Molly's fleece arrived yesterday, just in time for today's fall of snow. It fits, she is happy in it & I am learning to put it on and off without too much fuss! We walked in local forest where there is a good 2 or 3 inches of snow. Molly got some snow balling on her lower legs but it melted off on way home in the car...........much easier. She asks me to tell you that the Antos snack was quite the most delicious thing ever........and I can assure you that the greedy little thing has put in 8 years of intensive research on the matter!  Thanks for your friendly, efficient service.  Rosemary J" (03/02/10) 

"Here is a photo of Toby and Bobby (below) who are enjoying their new coats, have just purchased two more so they now have two each, just received this order this week by your very fast  and excellent service, thanks again and all the best for 2010, kind regards Joyce" (08/01/10)

 

"I bought an eco bed for my labrador [Charley] for Christmas [first time I had seen your website] and I would like to say how lovely the bed is - he is over the moon with it, and hasnt even tried to bite it [beds dont usually last very long before he begins to chew them!] he also would like to thank you for the doggy chew you sent [much appreciated].  I have listed your website among my 'favourites' and i will certainly be coming back for more stuff as and when it is needed.  Keep up the good work and a happy new year to you all, Sue X" (30/12/09)

"I would just like to thank you for the very prompt delivery of my order.  I shall certainly be ordering from yourselves again.  Wishing you all a very Happy Christmas, Monica" (10/12/09)

"Dear Gemma, just received dog coat ordered thursday received today what excellent service, I've already put you on my book marks as I will certainly use your site again, I already had one of these coats bought locally but could not get another one, then I found you. I have 2 yorkshire terriers and the coats are part of their christmas box, so as soon as they have them on I will take photo's and e-mail them to you, thankyou again and good luck with your degree kind regards, Joyce  PS thankyou for the treat  they love it" (20/11/09)

 

"The bed, ordered only yesterday lunch time, had arrived by my return from lunch today.  It looks exactly as it does on your website and I can’t wait for the little Yorkshire terrier to arrive for the day on Saturday....Thank you for the extremely quick delivery time and the very reasonably priced charge for courier delivery, not forgetting of course the Antos snack. ..(smells good!), Claire" (12/11/09)

"Gemma, her coat is fabulous and keeps her so dry .  The fact it goes under the belly is just great.  As promised, here is Lucy in all her glory!!! All the best, Caroline" (11/11/09) - See Lucy modelling her coat below: 

 

"I would just like to thank you for the great service and fast delivery, i think it was the fastest i have ever had from a website and with the postal strikes i thought it would be at least a week for the collar to come! Also rocky thanks you for the chew he really enjoyed it! I did wonder at first why he didnt leave my side when i signed for the package and then when it fell out i realised it wasnt him being friendly and keeping me company he was thinking of his belly, but then labradors are all the same with their bottomless pit! lol  thanks again and i will be sure to recommend you to all the doggie owners i see as the collar is already a big talking point! Regards, Nicola"(05/11/09)

"Hi again Gemma, Once again, thank you for the super fast efficient service. The new batch of Antos Croc treats and 'Wiggly Giggly Dumbell' toy arrived safe and sound this morning.  Bryn is going to love his new fabulously noisy toy!  Best wishes, and regards, Audrey" (08/10/09)

"Just a bit of feedback. Really like the website. Really like the shop. Definitely the best in Edinburgh for customer service. You always really know your stuff, give customers and dogs a great welcome and know that the odd free sample can bring in a lot of goodwill and future business. We always enjoy coming in and are happy to traipse across town to do it. It's worth it to see Mushi and Max too. We heard about you from 2 or 3 independent sources who spoke really highly of the shop and how you run it. Don't take it for granted - some pet shops are dire. Well done. Brenda, Dot & Tufty" (19/09/09)

"Just a quick line to say thank you very much for the fabulous, quick and efficient service. I placed my order yesterday morning and it's already here safe and sound. My beautiful German Shepherd boy, Bryn, will be very happy when I get home with them! Audrey" (21/08/09)  Audrey purchased Antos Crocodile Vegetable based Dog Treats.

"Hi, Just like to say how delighted we were with the dog's bed we purchased.  Many Thanks, Maria" (21/08/09)

"Gemma, I was in on Friday and bought a couple of your new stretchy/springy  leads - the short and the longer one, they are fab!!!! The pulling  back action seems to deter him from pulling so much and when he does  pull it doesn't break your fingers or your back - fabulous invention!  Katie (05/08/09) "  This feedback  relates to the EzyDog range of Cujo dog leads.

"Gemma, I've just received my order, the harness and lead are brilliant and look really good on my puglet Lenny!  He can try his kong out tonight and thank you for the free chew.  Next time I need stuff for him will definitely be buying from yourselves.  Thank you very much, Kind regards  Emma" (23/07/09)

"I received the collar today and its perfect, I`d like to thank you for the excellent service you have given, it was first class, I will definitely be using your shop again and recommending you to all my acquaintances. Kind regards, Kim" (17/07/09)

"Hello, we have just received the new collars for our two dogs: Daisy Mae (Great Dane) and Gus (Newfoundland x Great Dane).  Not only are they great value, it was nice to find a site with collars large enough for Gus!  I ordered them on the Friday night and they arrived on Monday morning.  Thank you, we will definitely be shopping with you again.  I have attached photos" (07/07/09)

     

"Hi Gemma, Just a quick note to let you know that Sam's tags arrived today !!!Talk about service - we are very impressed and the tags are lovely.  Thanks for all your help & if Sam ever stays still long enough, I'll take a pic of him with his nice, new tag & send it to you for your picture gallery! Cheers, Christine" (19/06/09)

"Dear Just dogs. Goods recieved quickly and safely thank you. Can't wait to start using the long lead , WHEN it's stopped raining!!!!

Kong is a big success and in the hot weather, I prepared it an hour ahead and popped it in the freezer to cool. Oscar loved it, especialy as he has more gum than teeth. Low fat cheese spread was a popular one. Best wishes. Karen and Oscar." 

"I just received my order today,  thank you very much.  The dog bed is brilliant, comfy and looks very stylish, very good quality for the money.  A chew fell out the package as i opened it and my dog ran away with it.  Its the first dog chew he has ever eaten and loved. Kind Regards, Debbie"

"Its not often I do this, but rarely has a mail-order been such a pleasure to deal with, and I would like to pass on my thanks to the team at Just Dogs. The collars/leads arrived superfast, are of fabulous quality - a bit unusual too, and with doggie treat included!! I'm delighted, and will happily recommend you to friends. Kindest regards, Kate" (Kate bought from the Red Dingo and Walk n Walk Collar and lead range)

"Just wanted to drop you a line to say how pleased we are with the All-Weather Padded dog coat we bought form you recently. It fits our dog Dougal perfectly and keeps him so snug and dry. He is a Border Terrier/Lhasa Apso cross. He is long-bodied so needed a 16” coat but he is quite narrow round the middle so I did have to stitch a little extra piece of Velcro on the tummy strap so that there wasn’t such a long loose bit! I have attached a couple of photos taken on our holiday in the Lake District last week. Typically of that area, it rained every day but Dougal was so dry & warm in his coat that he didn’t mind walking for miles.  Thanks again for a great coat and great service, Sally"

"Just a note to let you know that our order has arrived safely, and to thank you for your excellent service.   My two miniature dachshunds look forward to wearing their rainbow coloured collars and leads just as soon as they are old enough  -  one is only three months old.  Thanks again, Best wishes, Don" 

"Hello Just Dogs, Thank you for our two collars. The Red Dingo collar is lovely and we'll be ordering one for our puppy as soon as he's bigger. We have a 16 month old Scottish Terrier and a 13 week old Scottish Terrier, so will send you a photo of them wearing their collars as soon as I can get them to sit still.  Your service was great and I would definitely use your website again. Many thanks, Fiona" 

"Just to say thank you.  Goods arrived today, excellent service, price, and I love the quality of the town house dog bed.  Can't comment on the rest at present as these are in readiness for my new puppy.  Would not hesitate to use your site again.  Marilyn."

"WOW I ordered last evening it's arrived today. Fantastic service and the collars are gorgeous. Thank you for the chew :)   I will recommend you to all my Greyhound owning friends.   Sue xx"

"Good web site - nicely designed and obviously by someone with a love of dogs. Unlike many of the big "box shifter" pet web sites. Sense of humour in it as well.  You're "local" - let's keep Scottish money in Scotland ! Support of local dog charities. Good prices and good range of "sensible" products. Since dealing with you I'd add: Quick delivery of orders - like the wee chew addition (well Barney does - haven't tried them myself yet!). Response to emails despite what must be a very busy day for you. Much appreciated. "  James from Angus

"Received Bristle Junior today.  Well packaged, swift service and the dogs loved the extra goodie that was in the envelope too.  LOL Will definately be using this wonderful company again and all my doggy friends will be told about Just Dogs.  In this day and age, it's great to find a company that treats their customers with such care and politeness.  Thank you for a wonderful service.  Heather & the furry gang"

"The collars arrived today and they are absolutely beautiful.  They are excellent quality and really fit them perfectly.  We're really pleased with them.  Thank you so much!  Fiona (& Lizzie, Colin, Blue Bob & Daniel the hounds) xxx"

"Hello Just For Dogs, Just thought that I would drop you a note to say a big thank you for the excellent service I have received from you.  From ordering on your very user-friendly website, to dispatch, it was so easy and fast.  A very efficient and professional service which I will definately use again - what a change! Kindest regards, Kim Ison"

"Dear Just Dogs, I have just recently ordered a scuffs sofa dog bed from you and wanted to say how impressed I was with your services. I am a keen internet shopper and have many experiences with many companies. By far you have proven to attend to my needs as a customer and I will continue to use your services in the near future.  Thankyou, Kara"

"Thank you very much for the lovely dog collars and squeaky balls for my dog, which arrived the day after I ordered them.  I am very impressed with the speed of service and I shall definitely buy from you again!  Kind regards, Hilary Snowden (and Jack the Yorky!)"

"I would like to thank you very much for your speedy service. I ordered 2 Spaniel bowls on Tues 5th at around 13.15 and received them yesterday about 13.00, most impressed. I will be coming back to you for future purchases. Keep up the good work. P.S. Well done for backing the dogs trust.  Regards, Amanda from London"

"Just wanted to say thank you for your speedy service, my dog went mad this morning when the postman arrived, not out of the ordinary really! I soon realised he could smell the treat you left in the envelope for him.  Thanks again, he looks very cool in his new collar.  If I can get him to sit still long enough I will send a photo.  Thank you.  Amanda and Hank the Border Collie"

"I just wanted to let you know that I received my order yesterday and its absolutely lovely.  The quality of the product is also great.  I also thought that the free dog chew was a lovely touch.  I will certianly order from Just Dogs again in the future "  Emma, Surrey

"Thank you for the very fast and efficient service - I couldn't believe how quickly my scruffs dog duvet arrived. I will certainly come back to you for future doggie things and reccommend you to all my friends.  Thank you once again, Janine Kerslake"

"Hi, Just recieved my order.Many thanks,great fast service & delivery and gorgeous bed,will try to send photo's at later date. Thanks again, Jan Turner"

"Hi, Just wanted to say a big thank you for your speedy delivery and excellent product. I ordered two chrome bone dog tags and they look GREAT. The engraving is easy to read and very well done and no spelling mistakes!  Thanx once again, I will definitely be buying from you again.  Regards,   Kelly"

"Gemma, I recieved my order today and I am very pleased with the 2 collars I ordered for my greyhounds (they are retired racers). The leather collars are of wonderful quality and fit Lola & Paolo perfectly. I will be sharing your web site with every dog lover I know. Thanks again for all of your help and time through the ordering process to the states.  Rebecca Schainost"

"Received order - thank you very much.  Excellent products.  Excellent service! Great communication re: order and delivery.  Thank you - will recommend.  L Rixson"